Terms of service

Terms of Service

Last Updated: 09/09/2024

1. Introduction

Welcome to MLBA PTY LTD, also known as Making Lives Better Australia. By using our website, you agree to these Terms of Service. Please read them carefully.

2. Personal Information Collection

We collect the following personal information:

  • Contact Information: Name, email address, and phone number when you contact us through our website form or sign up for updates about our upcoming subscription service.
  • Cookies: Data about your browsing behavior on our website.

3. Purposes for Collecting Personal Information

We collect personal information to:

  • Communicate: Inform you about our subscription service launch.
  • Improve Services: Enhance user experience and website functionality.

4. Collection and Storage of Personal Information

  • Collection: Personal information is collected through forms on our website and cookies.
  • Storage: Personal information is stored securely on Shopify with SSL encryption and two-factor authentication. We do not store personal data beyond its necessary use.

5. Data Retention

We retain personal information until you request its deletion. You can request deletion at any time by contacting us via email or our online contact form. We will securely delete your information from our Shopify platform and ensure our backup systems are updated accordingly.

6. Anonymity and Pseudonymity

You have the option to interact with us anonymously or using a pseudonym where feasible. However, certain interactions may require identification for security and operational purposes.

7. Use and Disclosure of Personal Information

We use personal information solely for the purposes stated above. We do not disclose personal information to third parties or overseas unless required by law.

8. Security of Personal Information

We implement industry-standard security measures to protect personal information, including:

  • SSL Encryption: To secure data transmission.
  • Two-Factor Authentication: For accessing sensitive information.
  • Regular Security Audits: To identify and address vulnerabilities.
  • Incident Management: We review and update our security practices regularly and address any security incidents promptly.

9. Handling Data Breaches

In the event of a data breach, we will:

  • Notify Affected Individuals: If a data breach is likely to result in serious harm, we will notify affected individuals as soon as practicable.
  • Report to OAIC: We will also notify the Office of the Australian Information Commissioner (OAIC) if the breach is likely to result in serious harm.
  • Mitigation: We will take appropriate steps to mitigate any harm and prevent future breaches.

10. Access and Correction of Personal Information

You have the right to:

  • Access or Correct: Log into your account or contact us via email or our online contact form to access or correct your personal information.
  • Request a Copy: Request a copy of your personal data by contacting us.
  • Delete: Request deletion of your information at any time.

11. Opting Out of Data Collection

You can manage cookie preferences through your browser settings. On your first visit to our website, you will be asked to consent to the use of cookies. You can opt out of non-essential cookies, but note that this may affect your browsing experience.

12. Handling Complaints

If you believe there has been a breach of privacy or have concerns about how your personal information is handled:

  • Submit a Complaint: Contact us at makinglivesbetteraustralia@gmail.com, P.O. Box 334, Belmont WA, 6984, or via our online contact form. Provide your contact details, a description of the issue, and any relevant evidence.
  • Acknowledgment and Investigation: We will acknowledge receipt of your complaint within 7 business days and investigate the issue. Our investigation typically takes 14 days.
  • Resolution: We will inform you of the findings and steps taken. If dissatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at 
    1300 363 992
    .

13. Policy Updates

We review and update our Terms of Service regularly. If there are changes, we will notify you via email and update our website. We commit to complying with all applicable laws and regulations and will be prepared for ongoing legal updates.

14. Cookies

We use cookies for the following purposes:

  • Improve Website Functionality: Remember preferences and settings.
  • Enhance User Experience: Analyze site traffic and behavior.
  • Provide Analytics: Track website usage to improve performance.
  • Ensure Security: Verify user identity and prevent unauthorized access.

You can manage cookies through your browser settings and opt out when prompted.

15. Children’s Privacy

We do not knowingly collect personal information from children under 16. If a parent believes their child has provided personal information, they should contact us immediately for its deletion.

16. Contact Us

For any questions or concerns about these Terms of Service, or to exercise your rights, please contact us at: